{"id":27954,"date":"2024-11-18T11:09:35","date_gmt":"2024-11-18T19:09:35","guid":{"rendered":"https:\/\/trc-parus.ru\/?p=27954"},"modified":"2024-11-18T11:16:18","modified_gmt":"2024-11-18T19:16:18","slug":"the-best-way-for-a-business-to-handle-chargeback-management","status":"publish","type":"post","link":"https:\/\/trc-parus.ru\/blog\/the-best-way-for-a-business-to-handle-chargeback-management\/","title":{"rendered":"The Best Way for a Business to Handle Chargeback Management"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"27954\" class=\"elementor elementor-27954\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f07bd33 e-flex e-con-boxed e-con e-parent\" data-id=\"f07bd33\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-788810c elementor-widget elementor-widget-text-editor\" data-id=\"788810c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Chargebacks, while essential for consumer protection, can pose significant challenges to businesses. Mishandling chargebacks leads to financial losses, reputational harm, and can jeopardize your ability to process payments.\u00a0<\/p><p>For businesses, having an effective chargeback management system is important. This article outlines how to structure your chargeback management team, define roles, implement processes, select the right software, and adhere to best practices.<\/p><p>Here are some other articles on chargeback management:<\/p><ul><li><a href=\"https:\/\/trc-parus.ru\/blog\/how-to-build-a-chargeback-payments-team-in-your-company\/\">How to Build a Chargeback Payments Team in your Company<\/a><\/li><li><a href=\"https:\/\/trc-parus.ru\/blog\/how-to-win-chargeback-disputes\/\">How to Win Chargeback Disputes<\/a><\/li><li><a href=\"https:\/\/trc-parus.ru\/blog\/what-is-a-good-credit-card-chargeback-rate-for-merchants\/\">What is a Good Credit Card Chargeback Rate for Merchants?<\/a><\/li><li><a href=\"https:\/\/trc-parus.ru\/blog\/chargeback-dispute-statistics-for-merchants\/\">Chargeback Dispute Statistics for Merchants<\/a><\/li><li><a href=\"https:\/\/trc-parus.ru\/blog\/the-average-chargeback-rate\/\">The Average Chargeback Rate<\/a><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e807b22 elementor-widget elementor-widget-heading\" data-id=\"e807b22\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The Importance of Chargeback Management<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e7b3db5 elementor-widget elementor-widget-text-editor\" data-id=\"e7b3db5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>A chargeback occurs when a cardholder disputes a transaction, resulting in a reversal of funds. <a href=\"https:\/\/trc-parus.ru\/blog\/what-is-a-chargeback-in-payment-processing\/\">Chargebacks<\/a> can arise from various reasons, including fraud, dissatisfaction with the product or service, or technical errors during payment processing.<\/p><p><strong>Key Impacts of Poor Chargeback Management:<\/strong><\/p><ul><li>Financial loss: Businesses not only lose revenue but may also incur fees from payment processors.<\/li><li>Reputation risk: Excessive chargebacks can damage your standing with card networks.<\/li><li>Operational challenges: A high chargeback ratio could lead to higher processing fees or the loss of your merchant account.<\/li><\/ul><p>Effective chargeback management mitigates these risks while protecting your bottom line and customer relationships.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a0f9ef5 elementor-widget elementor-widget-heading\" data-id=\"a0f9ef5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Structuring Your Chargeback Management Team<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0eef089 elementor-widget elementor-widget-text-editor\" data-id=\"0eef089\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>An <a href=\"https:\/\/trc-parus.ru\/blog\/how-to-build-a-chargeback-payments-team-in-your-company\/\">organized chargeback team<\/a> structure is the foundation of effective chargeback management. Depending on the size of your business, this team may vary from a single person to a dedicated department.<\/p><p>Below are the typical roles in a chargeback management team:<\/p><ol><li><p><strong>Chargeback Analysts<\/strong><\/p><ul><li>Responsibilities: Investigate chargeback claims, gather evidence, and submit representment (dispute response).<\/li><li>Skills Required: Attention to detail, familiarity with card network rules, and proficiency in analyzing transaction data.<\/li><\/ul><\/li><li><p><strong>Customer Support Specialists<\/strong><\/p><ul><li>Responsibilities: Address disputes proactively by resolving customer concerns before they escalate to chargebacks.<\/li><li>Skills Required: Strong communication skills and knowledge of product\/service policies.<\/li><\/ul><\/li><li><p><strong>Fraud Prevention Specialists<\/strong><\/p><ul><li>Responsibilities: Monitor transactions for fraudulent activity and implement fraud prevention measures.<\/li><li>Skills Required: Experience with fraud detection tools and an understanding of common fraud patterns.<\/li><\/ul><\/li><li><p><strong>Team Lead\/Manager<\/strong><\/p><ul><li>Responsibilities: Oversee the chargeback team, ensure compliance with policies, and liaise with other departments like legal or finance.<\/li><li>Skills Required: Leadership, project management, and knowledge of chargeback regulations.<\/li><\/ul><\/li><\/ol><h4><span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align);\">For smaller businesses, team members may take on multiple roles, while larger organizations may require a full department with specialized roles.<\/span><\/h4>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8f90be4 elementor-widget elementor-widget-heading\" data-id=\"8f90be4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Establishing Effective Chargeback Processes<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-05eb630 elementor-widget elementor-widget-text-editor\" data-id=\"05eb630\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Defining clear processes is essential to manage chargebacks efficiently and minimize losses.<\/p><h4><strong>Key Steps in Chargeback Management<\/strong><\/h4><ol><li><p><strong>Notification and Tracking<\/strong><\/p><ul><li>Use automated systems to receive and log chargeback notifications promptly.<\/li><li>Assign each case a unique ID for tracking and resolution.<\/li><\/ul><\/li><li><p><strong>Investigation<\/strong><\/p><ul><li>Gather all relevant transaction details, including receipts, communications, and shipping documentation.<\/li><li>Analyze the reason code provided by the card issuer to determine the cause of the chargeback.<\/li><\/ul><\/li><li><p><strong>Decision Making<\/strong><\/p><ul><li>Determine whether to accept the chargeback or fight it via representment.<\/li><li>Base your decision on the validity of the claim, the quality of evidence, and the financial impact.<\/li><\/ul><\/li><li><p><strong>Representment<\/strong><\/p><ul><li>Submit compelling evidence to the issuing bank to dispute invalid chargebacks.<\/li><li>Include all required documentation, adhering to card network guidelines.<\/li><\/ul><\/li><li><p><strong>Post-Chargeback Analysis<\/strong><\/p><ul><li>Identify trends or patterns in chargebacks to address underlying issues.<\/li><li>Update policies or processes to prevent future disputes.<\/li><\/ul><\/li><\/ol><h4><strong>Proactive Dispute Prevention<\/strong><\/h4><ul><li>Provide clear refund policies to reduce customer dissatisfaction.<\/li><li>Offer transparent communication channels for customers to resolve issues without initiating chargebacks.<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b27d327 elementor-widget elementor-widget-heading\" data-id=\"b27d327\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Chargeback Management Software<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a9f1343 elementor-widget elementor-widget-text-editor\" data-id=\"a9f1343\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Technology plays a big role in modern chargeback management. The right software can streamline processes, enhance accuracy, and improve response times.<\/p><h4><strong>Features to Look for in Chargeback Management Software<\/strong><\/h4><ol><li><strong>Automated Notifications<\/strong><ul><li>Real-time alerts for new chargebacks.<\/li><\/ul><\/li><li><strong>Centralized Dashboard<\/strong><ul><li>Consolidates all chargeback cases and associated data.<\/li><\/ul><\/li><li><strong>Evidence Submission Tools<\/strong><ul><li>Simplifies document uploads and ensures compliance with network requirements.<\/li><\/ul><\/li><li><strong>Analytics and Reporting<\/strong><ul><li>Tracks chargeback trends, ratios, and outcomes to identify areas for improvement.<\/li><\/ul><\/li><li><strong>Fraud Detection Integration<\/strong><ul><li>Combines chargeback data with fraud prevention systems to detect suspicious patterns.<\/li><\/ul><\/li><\/ol><h4><strong>Popular Chargeback Management Solutions<\/strong><\/h4><ul><li><strong>Chargebacks911<\/strong>: Offers end-to-end chargeback management services.<\/li><li><strong>Midigator<\/strong>: Focuses on analytics and chargeback prevention.<\/li><li><strong>Ethoca<\/strong>: Provides tools to resolve disputes collaboratively with issuing banks.<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cd3c51a elementor-widget elementor-widget-heading\" data-id=\"cd3c51a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Best Practices for Chargeback Management<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-42ac884 elementor-widget elementor-widget-text-editor\" data-id=\"42ac884\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Implementing industry best practices helps ensure a well-rounded and effective chargeback management strategy.<\/p><h4><strong>Prevention Practices<\/strong><\/h4><ul><li><strong>Clear Communication<\/strong>: Ensure accurate product descriptions, pricing, and refund policies.<\/li><li><strong>Fraud Prevention Tools<\/strong>: Use <a href=\"https:\/\/trc-parus.ru\/blog\/what-is-a-cvv-and-security-code-on-credit-cards\/\">CVV verification<\/a>, address verification systems (AVS), and machine learning algorithms.<\/li><li><strong>Customer Support Accessibility<\/strong>: Offer multiple channels (email, chat, phone) for customers to address issues directly.<\/li><\/ul><h4><strong>Operational Best Practices<\/strong><\/h4><ul><li><strong>Standardized Procedures<\/strong>: Develop a chargeback handbook outlining workflows, templates, and escalation protocols.<\/li><li><strong>Employee Training<\/strong>: Keep your team updated on card network rules and dispute resolution techniques.<\/li><li><strong>Monitor KPIs<\/strong>: Track metrics such as chargeback ratio, win rate, and resolution time.<\/li><\/ul><h4><strong>Continuous Improvement<\/strong><\/h4><ul><li>Review failed disputes to identify weaknesses in your evidence or processes.<\/li><li>Partner with fraud prevention specialists or services to stay ahead of evolving threats.<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fdb044e elementor-widget elementor-widget-heading\" data-id=\"fdb044e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Compliance with Industry Regulations<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e3be18b elementor-widget elementor-widget-text-editor\" data-id=\"e3be18b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Staying compliant with regulations is crucial in chargeback management to maintain your merchant account and avoid penalties.<\/p><h4><strong>Key Regulatory Guidelines<\/strong><\/h4><ul><li><strong>PCI DSS<\/strong>: Ensure secure handling of cardholder data with <a href=\"https:\/\/trc-parus.ru\/blog\/what-is-pci-in-payment-processing\/\">PCI DSS<\/a>.<\/li><li><strong>Card Network Rules<\/strong>: Adhere to guidelines issued by Visa, Mastercard, and other <a href=\"https:\/\/trc-parus.ru\/blog\/what-are-credit-card-networks\/\">credit card networks<\/a>.<\/li><li><strong>GDPR\/CCPA<\/strong>: Protect customer data and comply with regional privacy laws.<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Chargebacks, while essential for consumer protection, can pose significant challenges to businesses. Mishandling chargebacks leads to financial losses, reputational harm, and can jeopardize your ability to process payments.\u00a0 For businesses, having an effective chargeback management system is important. This article outlines how to structure your chargeback management team, define roles, implement processes, select the right [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":28021,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[31],"tags":[],"class_list":["post-27954","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-how-payments-work"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The Best Way for a Business to Handle Chargeback Management<\/title>\n<meta name=\"description\" content=\"This article covers the best way to build a chargeback management team, including structure, chargeback software, best practices, and more.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/trc-parus.ru\/blog\/the-best-way-for-a-business-to-handle-chargeback-management\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The Best Way for a Business to Handle Chargeback Management\" \/>\n<meta property=\"og:description\" content=\"This article covers the best way to build a chargeback management team, including structure, chargeback software, best practices, and more.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/trc-parus.ru\/blog\/the-best-way-for-a-business-to-handle-chargeback-management\/\" \/>\n<meta property=\"og:site_name\" content=\"Credit Card Processing and Merchant Account\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/clearlypayments\" \/>\n<meta property=\"article:published_time\" content=\"2024-11-18T19:09:35+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-11-18T19:16:18+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/trc-parus.ru\/wp-content\/uploads\/2024\/11\/chargeback-team-management.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"1282\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Kalle Radage\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@kalleradage\" \/>\n<meta name=\"twitter:site\" content=\"@clearlypayments\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Kalle Radage\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/trc-parus.ru\/blog\/the-best-way-for-a-business-to-handle-chargeback-management\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/trc-parus.ru\/blog\/the-best-way-for-a-business-to-handle-chargeback-management\/\"},\"author\":{\"name\":\"Kalle Radage\",\"@id\":\"https:\/\/trc-parus.ru\/#\/schema\/person\/608d627233ee548e9312ce67fe0b72d0\"},\"headline\":\"The Best Way for a Business to Handle Chargeback Management\",\"datePublished\":\"2024-11-18T19:09:35+00:00\",\"dateModified\":\"2024-11-18T19:16:18+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/trc-parus.ru\/blog\/the-best-way-for-a-business-to-handle-chargeback-management\/\"},\"wordCount\":869,\"publisher\":{\"@id\":\"https:\/\/trc-parus.ru\/#organization\"},\"image\":{\"@id\":\"https:\/\/trc-parus.ru\/blog\/the-best-way-for-a-business-to-handle-chargeback-management\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/trc-parus.ru\/wp-content\/uploads\/2024\/11\/chargeback-team-management.jpg\",\"articleSection\":[\"How Payments Work\"],\"inLanguage\":\"en-CA\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/trc-parus.ru\/blog\/the-best-way-for-a-business-to-handle-chargeback-management\/\",\"url\":\"https:\/\/trc-parus.ru\/blog\/the-best-way-for-a-business-to-handle-chargeback-management\/\",\"name\":\"The Best Way for a Business to Handle Chargeback Management\",\"isPartOf\":{\"@id\":\"https:\/\/trc-parus.ru\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/trc-parus.ru\/blog\/the-best-way-for-a-business-to-handle-chargeback-management\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/trc-parus.ru\/blog\/the-best-way-for-a-business-to-handle-chargeback-management\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/trc-parus.ru\/wp-content\/uploads\/2024\/11\/chargeback-team-management.jpg\",\"datePublished\":\"2024-11-18T19:09:35+00:00\",\"dateModified\":\"2024-11-18T19:16:18+00:00\",\"description\":\"This article covers the best way to build a chargeback management team, including structure, chargeback software, best practices, and more.\",\"breadcrumb\":{\"@id\":\"https:\/\/trc-parus.ru\/blog\/the-best-way-for-a-business-to-handle-chargeback-management\/#breadcrumb\"},\"inLanguage\":\"en-CA\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/trc-parus.ru\/blog\/the-best-way-for-a-business-to-handle-chargeback-management\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-CA\",\"@id\":\"https:\/\/trc-parus.ru\/blog\/the-best-way-for-a-business-to-handle-chargeback-management\/#primaryimage\",\"url\":\"https:\/\/trc-parus.ru\/wp-content\/uploads\/2024\/11\/chargeback-team-management.jpg\",\"contentUrl\":\"https:\/\/trc-parus.ru\/wp-content\/uploads\/2024\/11\/chargeback-team-management.jpg\",\"width\":1920,\"height\":1282,\"caption\":\"The Best Way for a Business to Handle Chargeback Management\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/trc-parus.ru\/blog\/the-best-way-for-a-business-to-handle-chargeback-management\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/trc-parus.ru\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"The Best Way for a Business to Handle Chargeback Management\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/trc-parus.ru\/#website\",\"url\":\"https:\/\/trc-parus.ru\/\",\"name\":\"Credit Card Processing and Merchant Account\",\"description\":\"Friendliest Payment Processor on Earth\",\"publisher\":{\"@id\":\"https:\/\/trc-parus.ru\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/trc-parus.ru\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-CA\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/trc-parus.ru\/#organization\",\"name\":\"TRC-Parus\",\"url\":\"https:\/\/trc-parus.ru\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-CA\",\"@id\":\"https:\/\/trc-parus.ru\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/trc-parus.ru\/wp-content\/uploads\/2020\/01\/Asset-1@3x.png\",\"contentUrl\":\"https:\/\/trc-parus.ru\/wp-content\/uploads\/2020\/01\/Asset-1@3x.png\",\"width\":2913,\"height\":902,\"caption\":\"TRC-Parus\"},\"image\":{\"@id\":\"https:\/\/trc-parus.ru\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/clearlypayments\",\"https:\/\/x.com\/clearlypayments\",\"https:\/\/www.linkedin.com\/company\/clearlypayments\",\"https:\/\/www.youtube.com\/channel\/UCUCzQokVSCniiISETs-R6mg\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/trc-parus.ru\/#\/schema\/person\/608d627233ee548e9312ce67fe0b72d0\",\"name\":\"Kalle Radage\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-CA\",\"@id\":\"https:\/\/trc-parus.ru\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/65d359bc79497b225799d34b9d24421b?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/65d359bc79497b225799d34b9d24421b?s=96&d=mm&r=g\",\"caption\":\"Kalle Radage\"},\"description\":\"Kalle Radage is a tech entrepreneur and business leader. Kalle is the Co-founder and Chairman of TRC-Parus and Co-founder and COO of Neptune Digital Assets. He has scaled technology companies from the ground up and held leadership roles at global enterprises. Previously, he was a venture capitalist, investing in and helping grow innovative companies. He strives to build teams and products that people love. He has lived and worked in Silicon Valley, Europe, Boston, and Vancouver. He received a computer science degree from UBC in Canada and an MBA from IESE in Spain. Kalle works to be an active tech community member as an advisor, investor, and board member. He enjoys skiing, biking, climbing, and surfing.\",\"sameAs\":[\"https:\/\/trc-parus.ru\",\"https:\/\/www.linkedin.com\/in\/kalleradage\/\",\"https:\/\/x.com\/kalleradage\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"The Best Way for a Business to Handle Chargeback Management","description":"This article covers the best way to build a chargeback management team, including structure, chargeback software, best practices, and more.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/trc-parus.ru\/blog\/the-best-way-for-a-business-to-handle-chargeback-management\/","og_locale":"en_US","og_type":"article","og_title":"The Best Way for a Business to Handle Chargeback Management","og_description":"This article covers the best way to build a chargeback management team, including structure, chargeback software, best practices, and more.","og_url":"https:\/\/trc-parus.ru\/blog\/the-best-way-for-a-business-to-handle-chargeback-management\/","og_site_name":"Credit Card Processing and Merchant Account","article_publisher":"https:\/\/www.facebook.com\/clearlypayments","article_published_time":"2024-11-18T19:09:35+00:00","article_modified_time":"2024-11-18T19:16:18+00:00","og_image":[{"width":1920,"height":1282,"url":"https:\/\/trc-parus.ru\/wp-content\/uploads\/2024\/11\/chargeback-team-management.jpg","type":"image\/jpeg"}],"author":"Kalle Radage","twitter_card":"summary_large_image","twitter_creator":"@kalleradage","twitter_site":"@clearlypayments","twitter_misc":{"Written by":"Kalle Radage","Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/trc-parus.ru\/blog\/the-best-way-for-a-business-to-handle-chargeback-management\/#article","isPartOf":{"@id":"https:\/\/trc-parus.ru\/blog\/the-best-way-for-a-business-to-handle-chargeback-management\/"},"author":{"name":"Kalle Radage","@id":"https:\/\/trc-parus.ru\/#\/schema\/person\/608d627233ee548e9312ce67fe0b72d0"},"headline":"The Best Way for a Business to Handle Chargeback Management","datePublished":"2024-11-18T19:09:35+00:00","dateModified":"2024-11-18T19:16:18+00:00","mainEntityOfPage":{"@id":"https:\/\/trc-parus.ru\/blog\/the-best-way-for-a-business-to-handle-chargeback-management\/"},"wordCount":869,"publisher":{"@id":"https:\/\/trc-parus.ru\/#organization"},"image":{"@id":"https:\/\/trc-parus.ru\/blog\/the-best-way-for-a-business-to-handle-chargeback-management\/#primaryimage"},"thumbnailUrl":"https:\/\/trc-parus.ru\/wp-content\/uploads\/2024\/11\/chargeback-team-management.jpg","articleSection":["How Payments Work"],"inLanguage":"en-CA"},{"@type":"WebPage","@id":"https:\/\/trc-parus.ru\/blog\/the-best-way-for-a-business-to-handle-chargeback-management\/","url":"https:\/\/trc-parus.ru\/blog\/the-best-way-for-a-business-to-handle-chargeback-management\/","name":"The Best Way for a Business to Handle Chargeback Management","isPartOf":{"@id":"https:\/\/trc-parus.ru\/#website"},"primaryImageOfPage":{"@id":"https:\/\/trc-parus.ru\/blog\/the-best-way-for-a-business-to-handle-chargeback-management\/#primaryimage"},"image":{"@id":"https:\/\/trc-parus.ru\/blog\/the-best-way-for-a-business-to-handle-chargeback-management\/#primaryimage"},"thumbnailUrl":"https:\/\/trc-parus.ru\/wp-content\/uploads\/2024\/11\/chargeback-team-management.jpg","datePublished":"2024-11-18T19:09:35+00:00","dateModified":"2024-11-18T19:16:18+00:00","description":"This article covers the best way to build a chargeback management team, including structure, chargeback software, best practices, and more.","breadcrumb":{"@id":"https:\/\/trc-parus.ru\/blog\/the-best-way-for-a-business-to-handle-chargeback-management\/#breadcrumb"},"inLanguage":"en-CA","potentialAction":[{"@type":"ReadAction","target":["https:\/\/trc-parus.ru\/blog\/the-best-way-for-a-business-to-handle-chargeback-management\/"]}]},{"@type":"ImageObject","inLanguage":"en-CA","@id":"https:\/\/trc-parus.ru\/blog\/the-best-way-for-a-business-to-handle-chargeback-management\/#primaryimage","url":"https:\/\/trc-parus.ru\/wp-content\/uploads\/2024\/11\/chargeback-team-management.jpg","contentUrl":"https:\/\/trc-parus.ru\/wp-content\/uploads\/2024\/11\/chargeback-team-management.jpg","width":1920,"height":1282,"caption":"The Best Way for a Business to Handle Chargeback Management"},{"@type":"BreadcrumbList","@id":"https:\/\/trc-parus.ru\/blog\/the-best-way-for-a-business-to-handle-chargeback-management\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/trc-parus.ru\/"},{"@type":"ListItem","position":2,"name":"The Best Way for a Business to Handle Chargeback Management"}]},{"@type":"WebSite","@id":"https:\/\/trc-parus.ru\/#website","url":"https:\/\/trc-parus.ru\/","name":"Credit Card Processing and Merchant Account","description":"Friendliest Payment Processor on Earth","publisher":{"@id":"https:\/\/trc-parus.ru\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/trc-parus.ru\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-CA"},{"@type":"Organization","@id":"https:\/\/trc-parus.ru\/#organization","name":"TRC-Parus","url":"https:\/\/trc-parus.ru\/","logo":{"@type":"ImageObject","inLanguage":"en-CA","@id":"https:\/\/trc-parus.ru\/#\/schema\/logo\/image\/","url":"https:\/\/trc-parus.ru\/wp-content\/uploads\/2020\/01\/Asset-1@3x.png","contentUrl":"https:\/\/trc-parus.ru\/wp-content\/uploads\/2020\/01\/Asset-1@3x.png","width":2913,"height":902,"caption":"TRC-Parus"},"image":{"@id":"https:\/\/trc-parus.ru\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/clearlypayments","https:\/\/x.com\/clearlypayments","https:\/\/www.linkedin.com\/company\/clearlypayments","https:\/\/www.youtube.com\/channel\/UCUCzQokVSCniiISETs-R6mg"]},{"@type":"Person","@id":"https:\/\/trc-parus.ru\/#\/schema\/person\/608d627233ee548e9312ce67fe0b72d0","name":"Kalle Radage","image":{"@type":"ImageObject","inLanguage":"en-CA","@id":"https:\/\/trc-parus.ru\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/65d359bc79497b225799d34b9d24421b?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/65d359bc79497b225799d34b9d24421b?s=96&d=mm&r=g","caption":"Kalle Radage"},"description":"Kalle Radage is a tech entrepreneur and business leader. Kalle is the Co-founder and Chairman of TRC-Parus and Co-founder and COO of Neptune Digital Assets. He has scaled technology companies from the ground up and held leadership roles at global enterprises. Previously, he was a venture capitalist, investing in and helping grow innovative companies. He strives to build teams and products that people love. He has lived and worked in Silicon Valley, Europe, Boston, and Vancouver. He received a computer science degree from UBC in Canada and an MBA from IESE in Spain. Kalle works to be an active tech community member as an advisor, investor, and board member. He enjoys skiing, biking, climbing, and surfing.","sameAs":["https:\/\/trc-parus.ru","https:\/\/www.linkedin.com\/in\/kalleradage\/","https:\/\/x.com\/kalleradage"]}]}},"_links":{"self":[{"href":"https:\/\/trc-parus.ru\/wp-json\/wp\/v2\/posts\/27954","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/trc-parus.ru\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/trc-parus.ru\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/trc-parus.ru\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/trc-parus.ru\/wp-json\/wp\/v2\/comments?post=27954"}],"version-history":[{"count":25,"href":"https:\/\/trc-parus.ru\/wp-json\/wp\/v2\/posts\/27954\/revisions"}],"predecessor-version":[{"id":28027,"href":"https:\/\/trc-parus.ru\/wp-json\/wp\/v2\/posts\/27954\/revisions\/28027"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/trc-parus.ru\/wp-json\/wp\/v2\/media\/28021"}],"wp:attachment":[{"href":"https:\/\/trc-parus.ru\/wp-json\/wp\/v2\/media?parent=27954"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/trc-parus.ru\/wp-json\/wp\/v2\/categories?post=27954"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/trc-parus.ru\/wp-json\/wp\/v2\/tags?post=27954"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}