{"id":3400,"date":"2020-07-16T19:08:34","date_gmt":"2020-07-16T19:08:34","guid":{"rendered":"https:\/\/trc-parus.ru\/?p=3400"},"modified":"2024-02-13T10:26:10","modified_gmt":"2024-02-13T18:26:10","slug":"continually-listen-learn-and-teach","status":"publish","type":"post","link":"https:\/\/trc-parus.ru\/blog\/continually-listen-learn-and-teach\/","title":{"rendered":"Continually Listen, Measure, Learn, and Teach"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"3400\" class=\"elementor elementor-3400\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d010a29 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d010a29\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-bd78a31\" data-id=\"bd78a31\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f946f72 elementor-widget elementor-widget-text-editor\" data-id=\"f946f72\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 30-04-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>We believe the most important unit of success in a company is learning. That&#8217;s right, it&#8217;s not revenue or profit or growth rate. We feel that when we deeply understand something, why it worked or didn&#8217;t work, we can apply that new knowledge to improve. If our company continually does that, we will be incredibly successful over time. The faster we learn, the faster we grow. In order to learn, we must be great listeners. In order to apply what we learn, we must teach. That&#8217;s where our <a href=\"https:\/\/trc-parus.ru\/about\/#principles\">working principle<\/a> to continually listen, measure, learn, and teach was born.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b151f23 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b151f23\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8a3e441\" data-id=\"8a3e441\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e80c136 elementor-widget elementor-widget-heading\" data-id=\"e80c136\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 30-04-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">Continually Listen<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aba7732 elementor-widget elementor-widget-text-editor\" data-id=\"aba7732\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Being a good listener is really tough. We have to remove any bias and put ourselves in the shoes of whomever is talking. We need to empathize. This is easier said than done.<\/p><p>When listening, it is so easy to\u00a0<span style=\"font-size: 1rem;\">think about and\u00a0<\/span><span style=\"font-size: 1rem;\">focus on how we can get our point across. We all like to be heard and &#8220;win&#8221; an argument. We need to pause that desire when listening. The goal when listening should not be to build up an argument. The end objective is about getting to the truth. We can only start the cycle of getting to the truth by listening and understanding other\u00a0<\/span><span style=\"font-size: 1rem;\">perspectives.<\/span><span style=\"font-size: 1rem;\">\u00a0<\/span><\/p><p>There is tons of material about being a good listener. Start with HBR&#8217;s &#8220;<a href=\"https:\/\/hbr.org\/2016\/07\/what-great-listeners-actually-do\" target=\"_blank\" rel=\"noopener\">What Great Listeners Actually Do<\/a>&#8220;.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a0af767 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a0af767\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1a50d31\" data-id=\"1a50d31\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1f7d014 elementor-widget elementor-widget-heading\" data-id=\"1f7d014\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Measure<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-da9d11b elementor-widget elementor-widget-text-editor\" data-id=\"da9d11b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Measurement is essential in the learning process. It&#8217;s not just about gathering data, but about utilizing it effectively to drive insights and improvement. Setting quantifiable goals and implementing systems to track progress are crucial aspects of measurement.\u00a0<\/p><p>Embedding measurement into our culture allows us to pursue the truth without fear of judgment. Make communicating the measurement of results an embedded part of the culture. It&#8217;s not to judge, it&#8217;s just to know the score. Imagine a soccer or hockey game where there was no scoreboard. It is almost certain that passion, motivation, planning, and execution would diminish without a scoreboard.<\/p><p>By continually measuring our efforts, we can identify what works and what doesn&#8217;t, enabling us to make informed decisions and iterate effectively.\u00a0<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5602c11 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5602c11\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4fbec0e\" data-id=\"4fbec0e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9d6a2f0 elementor-widget elementor-widget-heading\" data-id=\"9d6a2f0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Learn<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ef31867 elementor-widget elementor-widget-text-editor\" data-id=\"ef31867\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Learning is about experimentation. Define a hypothesis, run a test, and prove it correct or incorrect. With either result, you have learned. However, it takes a disciplined and measured approach to experiment.&nbsp; Continually running unstructured trial and error tests will not maximize learning. This is true in science, but also in sales, marketing, product development and even general management.&nbsp;<\/p>\n<p>Measurement. That&#8217;s how you learn. Always measure. Set goals. Set quantifiable goals. Then implement systems to track progress. Embed measurement into your culture. It is not about judgement. It is about pursuing the truth. You need to measure to find the truth.&nbsp;<\/p>\n<p>We understand that experimentation means risk. People generally shy away from experiments that might fail, so we need to ensure we have incentive systems in place that favor risk taking.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9e8c3d9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9e8c3d9\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4ba39ab\" data-id=\"4ba39ab\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c6563e2 elementor-widget elementor-widget-heading\" data-id=\"c6563e2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">And Teach<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-11bf0b3 elementor-widget elementor-widget-text-editor\" data-id=\"11bf0b3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>One of the most important steps is teaching others. Some say that passing on information and knowledge is the essence of existence, even to the point of passing on DNA. We make it a part of our cultural DNA to pass on our learning. This means spending the time to accurately and concisely document what we learned and ensuring we&nbsp;<span style=\"font-size: 1rem;\">set a teaching rhythm.<\/span><\/p>\n<p>We know we must teach by openly reviewing our successes and failures, assessing them systematically, and memorializing the lessons in a form that people find open, accessible, and fun.&nbsp;<span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align);\">Feel free to read <\/span><a href=\"https:\/\/trc-parus.ru\/about\/#principles\" style=\"font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); background-color: rgb(255, 255, 255);\">more about our company principles<\/a><span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align);\">.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>We believe the most important unit of success in a company is learning. That&#8217;s right, it&#8217;s not revenue or profit or growth rate. We feel that when we deeply understand something, why it worked or didn&#8217;t work, we can apply that new knowledge to improve. If our company continually does that, we will be incredibly [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":3402,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[33],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Continually Listen, Measure, Learn, and Teach - TRC-Parus<\/title>\n<meta name=\"description\" content=\"One working principle for TRC-Parus is to listen, learn, and teach which is something the payment processing industry desperately needs. 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